Privacy policy

Privacy Policy for the Whitehawkes Jewellery Store on Whitehawkes.com and Shopify.com

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify, contact us, or otherwise use our services through Shopify.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that the Whitehawkes Jewellery store (Whitehawkes.com) on Shopify.com does not own or control, including Shopify.com or any third party services you access through Shopify.com. You can reference the Shopify.com Privacy Policy to learn more about its privacy practices.

1.Information the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify, Collects.

To fulfil your order, you must provide the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify with certain information (which you authorised Shopify to provide to the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify with additional personal information relating to product and order customisation, if you contact the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify directly.

2. Why The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify Needs Your Information and How it is Used.

The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify relies on a number of legal bases to collect, use, and share your information, including:
• as needed to provide the stores services, such as when your information is used to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s mailing list;
• if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving the stores services. Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify uses your information to provide the services you requested and in its legitimate interest to improve its services; and 2) Compliance with the Shopify.com Seller Policy and Terms of Use. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify uses your information as necessary to comply with the seller’s obligations under the Shopify.com Seller Policy and Terms of Use.

3. Information Sharing and Disclosure.

Information about our customers is important to the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s business. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify shares your personal information for very limited reasons and in limited circumstances, as follows:
• Shopify. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify shares information with Shopify as necessary to provide its services to you and comply with its obligations under both the Shopify Seller Policy and Shopify Terms of Use.

• Service providers. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify engages certain trusted third parties to perform functions and provide services to its shop, such as delivery companies. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify sells or merges its business, the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify may collect, use, retain, and share your information if it believes in good faith that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce its agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s customers, or others.


4. Data Retention.

The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify retains your personal information only for as long as necessary to provide you with the stores services and as described in this Privacy Policy. However, the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify may also be required to retain this information to comply with the stores legal and regulatory obligations, to resolve disputes, and to enforce the stores agreements. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify generally keeps your data for the following time period: 3 years.

5. Transfers of Personal Information Outside the EU.

The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify is deemed to transfer information about you outside of the EU, the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify will only do this using an organisation that has adequate safeguards in place – for example certification under the EU-US Privacy Shield framework.

6. Your Rights.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify describes these rights below:
• Access. You may have the right to access and receive a copy of the personal information the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify holds about you by contacting its DPO (Data Protection Officer) using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s use of, or delete your personal information. Absent exceptional circumstances (like where the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify is required to store data for legal reasons) the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify will generally delete your personal information upon request.
• Object. You can object to (i) the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s processing of some of your information based on its legitimate interests and (ii) receiving marketing messages from the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify after providing your express consent to receive them. In such cases, the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify will delete your personal information unless the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify has compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact The Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify,
If you have any questions or concerns, you can contact the Whitehawkes Jewellery Store (Whitehawkes.com) on Shopify’s DPO (Data Protection Officer) at makemesparkle@whitehawkes.com. Alternatively, you can mail us at:
Whitehawkes, Po Box 874, Harrogate, North Yorkshire, United Kingdom, HG1 9BH


ADDITIONAL PRIVACY POLICY FOR WHITEHAWKES.COM
This Website is owned by Whitehawkes (hereafter “Business”), registered as a sole trader.
We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. Please read this Policy carefully before sharing any personally identifiable information described below.
By using, registering or placing an order on this website at https://whitehawkes.com/, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.
This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the web site.
For the purposes of the Data protection Act 1998, the Data Controller is Whitehawkes, Po Box 874, Harrogate, North Yorkshire, United Kingdom, HG1 9BH, (makemesparkle@whitehawkes.com).
What personally identifiable information does the Business collect and how is it used?
When you visit, register or order products or services on https://whitehawkes.com/ you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or Business address etc as well as text you may upload and other technical data such as the IP address of the machine you use. The Business will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.
The Business may use or disclose all such information in order to:
• fulfil a sale of a product or service including sharing such information with its partners and suppliers
• carry out the service as requested by you
• support marketing activities
• to respond to other inquires or requests by you
• to provide information about specials, sales or new products or services that you will introduce in the future.
and will retain such information for the following period of time:
• For no longer than required to perform the service
We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Business, without your specific and unambiguous consent, except in connection with the sale or merger of the Business or the division responsible for such services provided.
User may ‘opt out’ by contacting customer service at makemesparkle@whitehawkes.com.
The Business may, from time to time, send or post surveys or requests for your feedback in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Business, except that information provided in the Feedback/Comments/Reviews areas.
If you are chosen for a promotion or as a winner in a contest, you give the Business permission to use your name, image and other information about you, for marketing purposes.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
What non-personally identifiable information does the Business collect and how is it used?
The Business collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.
Does Whitehawkes have a newsletter?
The Business regularly sends out a Newsletter via email (hereinafter “Newsletter”) to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from Whitehawkes and about the upcoming week’s events or special promotions.
User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at makemesparkle@whitehawkes.com.
Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at makemesparkle@whitehawkes.com.
You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.
Finally, if our Business enters into a joint venture with or is sold to or merged with another Business entity, your information may be disclosed to our new Business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure, so far as reasonably possible, that your information is used by third parties in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Does the Business use cookies?
Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of https://whitehawkes.com/.
The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.
Cookie Type Cookie File Names Purpose Active on this site More Information
Essential Site Cookies Various Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly Yes n/a
CMS (Content Management System) Various Cookies are set by our CMS/Blog system when you first visit this site. These cookies are not used by Whitehawkes. These cookies are usually deleted when a user closes their browser Yes n/a
Google Analytics _utma
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_utmz These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in any anonymous form, including the number of visits to this site, how you arrived at the site, and which pages you visted. Yes You can opt-out of these cookies by following this link: http://tools.google.com/dlpage/gaoptout

Site Cookie Acceptance cookietab-last-shown-time
cookietab-consent These cookies are used to record if a user has accepted the use of cookies on this website Yes n/a
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
The Business does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.
This Privacy Policy only covers the use of Cookies by Whitehawkes. It does not cover the use of Cookies by any other 3rd-party or advertisers.
Is my information private with Business merchants?
The only Voluntary Information that may be shared between Business and one of our partner web sites is that which pertains to information used in the furtherance of tracking an order and providing you with correct information regarding same.
Order information, including order numbers and amounts, may be available to the Business, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. The Business will not release this information to other parties unless you request it.
What about data security?
We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.
The Business requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Business will not be liable for any losses or damages.
The Business limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.
May I see the information the Business collects about me?
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at makemesparkle@whitehawkes.com. We do not raise any charge in providing you with details of the information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.
Can I Opt-out?
The Business gives users the option to remove personally identifiable information from our list of active users.
You may also choose to opt-out of certain communications from the Business, such as our Newsletter.
If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at makemesparkle@whitehawkes.com. We will respond within 48 hours.
The Business is not responsible for removing personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.
Where is the web site located?
The Business web site is maintained in the United Kingdom. If you are located outside of the U.K., by using the web site, you authorise the import of your information and its use, as specified in this Policy.
What is the minimum age to use this website
Use of https://whitehawkes.com/ and products/services are intended for persons who are eighteen (18) years or older, or Business entities.
If proof comes to the attention of the Business that an individual user is under the age of eighteen (18) years, and is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian or other person with legally recognised parental authority, the Business will immediately terminate such account.
Will there be changes to this Privacy Policy?
The Business reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Business.
The Business will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Business web site assumes that they have read and accepted this Policy, as it may be amended from time to time.
Where can I access this policy?
This Policy is accessible from the Home Page of the Business web site, under the link “Privacy Policy”.
Spy ware
The Business never uses or installs spy ware on user computers, nor do we use spy ware to retrieve information from user computers.
Your California Privacy Rights
IF YOU ARE A USER IN CALIFORNIA, USA: The State of California, USA, has passed legislation requiring certain specific disclosures be made available to California residents who use the Internet and provide information that may be used for marketing purposes. That legislation requires any Business that discloses a customer’s personal information (as defined by the “Act”) to any 3rd-party, for direct marketing purposes, to provide the customer a method for obtaining the names, addresses and certain other specified details of anyone who might have received that personal information. If you are a California resident you may request this information from Business by writing to:
Whitehawkes, Po Box 874, Harrogate, North Yorkshire, United Kingdom, HG1 9BH,
Attn: California, USA Privacy Rights.
or by sending an e-mail, with “California, USA Privacy Rights” in the subject line, to makemesparkle@whitehawkes.com. Whitehawkes is not obligated to respond to more than one such request from User per calendar year.
Section Titles
The section titles used in this Policy are purely for convenience and carry with them no legal or contractual effect.
Payment Partners
The Business accepts PayPal as a payment option, and all users are subject to their individual terms of use, privacy policies and other legal requirements
Users are encouraged to review the Terms of Use, Privacy Policy and other legal disclosures of payment partners.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to makemesparkle@whitehawkes.com.
What is the effective date of this privacy policy?
This Privacy Policy was last updated, and became effective, on 09/03/2024.